Refund policy

At Charm Strap, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help.

Return Window
You have 30 days from the date your order is delivered to request a return. Items must be unused, in their original condition, and in the original packaging.

How to Start a Return
Please email us at service@charmstrap.com with your order number and the reason for the return. We will reply with return instructions and a return authorization.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong product. We recommend using a trackable shipping method, as we cannot be responsible for returns that do not reach us.

Refunds
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please note that original shipping charges are non-refundable, except in cases of our error or damaged items.

Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at service@charmstrap.com. Include photos of the issue, and we will arrange a replacement or full refund, including return shipping.

Non-Returnable Items
Custom or personalized items cannot be returned unless they arrive damaged or defective.

Contact Us
For any questions about returns or refunds, reach out to us at:
Email: service@charmstrap.com
Charm Strap
ANGELA JOHN TH INC
1001 5th Ave
Ford City, PA 16226
United States

We’re happy to help make things right.